HCL

 ABOUT US

HCL Technologies Ltd. - Business Services is the global business process outsourcing arm of HCL Technologies Ltd. HCL is a 34-year-old enterprise, with USD 5.5 billion revenue and 77,000 professionals operating out of 29 countries.

HCL Technologies Ltd. - Business Services established in 2001 is one of the early players of Business Process Outsourcing. With over USD 200 million (as on 30th Sep 2010) in revenue, HCL Business Services has over 11,500 employees across 26 global, integrated delivery centers providing over 220 domain specific and quality driven processes to several Fortune 500/Fortune Global 500 customers. 

HCL Business Services’ focus verticals include Telecom, Retail, Media, Publishing & Entertainment, Energy, Utility & Public Services, Banking & Financial Services, Insurance, Healthcare and Hi-Tech & Manufacturing. This apart, the company services various areas of operations that include Financial Accounting Outsourcing, Human Resource Outsourcing, Customer Relationship Management, Knowledge Process Outsourcing, Technical Support Services and Supply Chain Management. HCL Business Services is the largest provider of Telecom BPO services in Asia and runs business processes for world renowned clients in back-office services, particularly in the Telecom and Retail domain.

HCL Business Services follows industry best practices and metric-based quality norms for all its processes. This is supported by robust technology infrastructure, strong human resources and a customized training program and transition framework. 

We are the first BPO Company in the world to be appraised at Maturity Level 5 of People CMM. With stringent internal metrics and audit systems, HCL Business Services' quality certifications include CCA Global Standard, COPC 2000 (CSP Release 4.1), ISO 9001:2000, OHSAS 18001:2007 and ISO 14001:2004; Security Systems certification – ISO 27001:2005, ISO 20000:2005 and audit certification in SAS 70 Type II. HCL Business Services is the first Indian and third company in the world to be COPC certified in the specialized area of Collections. Today, HCL Business Services ranks among the Top 10 ITeS-BPO companies in India (NASSCOM & Gartner), and is the largest BPO service provider in Northern Ireland. The UK Trade and Investment (UKTI) published an exclusive case study on HCL Business Services’ engagements in the UK, showcasing the company as an ideal investment of choice. The organization was ranked second by Purdue Benchmark in the Global Peer Group of BPO Service Providers.

The following are some of the global accolades HCL Business Services has received:

  • Won the 2010 ‘Outsourcing Service Provider of the Year’ Award – National Outsourcing Association
  • Ranked in the ‘Leaders’ category of the 2010 Global Outsourcing 100 – International Association of Outsourcing Professionals (IAOP)
  • Ranked No.1 among the 2009 Top Cross-Industry BPO Vendors – The Black Book of Outsourcing
  • Ranked No.1 among the 2009 Top 50 Best Managed Global Outsourcing Vendors – The Black Book of Outsourcing
  • Won the Gold Medal for ‘Best Outsourced Contact Centre in APAC’ (Large) and Two Silver Medals for ‘Best in Customer Service’ for APAC & EMEA respectively at the Contact Center World's 2010 Top Ranking Performers Conference
  • HCL recognized as an ‘emerging player in multi-process HRO’ – Everest, 2010
  • HCL recognized as a Leading Service Provider based on Total Contract Value (TCV) in EMEA First Quarter 2010 – TPI
  • HCL recognized as an Established provider offering multi-domain Source to Pay from end to end for sourcing, procurement and accounts payable BPO services – Gartner, 2010
  • HCL ranked in the ‘Leaders’ category of Retail-specific FAO services providers – Everest, 2009
  • HCL recognized as an 'emerging provider eager to expand the KPO portfolio’ – Gartner, 2009
  • HCL enters in the F&A BPO Magic Quadrant as a niche player – Gartner, 2009
  • Ranked No.1 Employer in India and Best Employer in Asia in Hewitt 2009 Study – Hewitt Associates
  • Ranked among the Top 10 in the BPO Employee Satisfaction Survey 2009 – DQ IDC
  • Won the ‘Best Employer Award’ - BPO Excellence Awards 2009 - 10 – Stars of the Industry Group
  • Won the 2009 CIO ‘The Ingenious 100’ Award – CIO-IDG India
  • Won Technology Award 2008 – India times BPO Industry Awards
  • Recipient of the 2007 ‘Special award for consistent excellence for outsourcing practice across all disciplines' – National Outsourcing Association
  • Ranked among the 2006 ‘Top 3 Contact Centers in Asia Pacific’ – Frost & Sullivan
  • Recognized for 'Best New Service' at the 2006 Annual Irish Contact Centre awards

·         CONTACT US

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You may WALK IN at our below mentioned venues: 

·         1.

·         Noida
HCL Technologies Ltd. – Business Services
N5 Center near reception area
A-22, Sector 60, 
Noida

·          

·         2.

·         Chennai
HCL Technologies Ltd. – Business Services 
PM Towers, 7th Floor
No 37, Greams Road
Thousand Lights, Chennai - 600 006

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You may call us at our Toll Free No between 10 am to 5 pm 
1800-102-3553

You may also visit our Website
http://www.hclbpo.com/careers